THE IT INDUSTRY'S MOST SUCCESSFUL RPA USE CASES
TRANSFORM YOUR IT DEPARTMENT WITH RPA
In the world of IT, regular manual processes often slow down operations, causing inefficiencies and reducing turnaround time.
Without a solution in place, inefficiencies will continue to occur, resulting in further breakdown of your day-to-day operations.
Fortunately, there is a solution – Robotic Process Automation.
RPA: WHAT IS IT?
RPA automates business operations that are often completed manually by employees using software. An enterprise can set up “bots” to handle any repetitive, boring business processes that would normally take up your team’s time and squander expensive resources by using RPA technologies.
RThese procedures can be completed more quickly by an organization using RPA technology than if they were carried out manually. This lowers operating costs and frees up your team to concentrate on higher-value, higher priority work.
WHAT PROFITS DOES RPA OFFER?
Automation and IT are an ideal combination, especially since RPA is a very sophisticated technology in and of itself.
RPA has several advantages for a company overall, but it is particularly advantageous for IT departments. Among these advantages are:
A LONGER RETURNING TIME
Many jobs that would often take a human many hours to finish can be finished in a matter of minutes using RPA bots.
Your IT crew will be able to quickly move on to the next assignment when RPA bots are used to quickly handle minor technical difficulties.
EXCELLENT OUTCOMES
By modifying certain roles and duties, RPA helps you get rid of tedious manual chores that frequently make your employees feel overburdened and unproductive. Employee attention can then be directed onto more crucial responsibilities, such as resolving significant problems. Your staff will feel more concentrated and productive as a result of being able to concentrate on the more worthwhile and enjoyable duties.
LOWER ERRORS
Despite the expertise of your IT staff, mistakes will inevitably happen because of human nature. Thankfully, RPA bots are not human and do not commit errors to the same extent as people.
BOTS ARE REGULAR
Bots are extremely consistent since they are designed to carry out duties in the same way each and every time. This ensures that jobs can be repeated accurately each and every time, without variance or mistakes.
DECREASE IN OVERHEAD COSTS
RPA implementation can save overhead expenses by 40–70% for each business process in your company. How? Repetitive operations can now be handled by RPA bots, freeing up extra people to handle the processes manually. Costs will go down and the company will run more smoothly as a result.
RPA IS ALWAYS IN OPERATION.
Do you have technological issues after work? RPA bots can be used to handle the situation in the middle of the night instead of your IT staff rushing to action.
This is because RPA bots are not human, and as such, they don’t need breaks, sleep, or vacations to function at their best. This implies that they are able to work around the clock.
RPA PROVIDES ADAPTABILITY
Because conditions in the IT industry might change drastically at any time, a sophisticated and extremely adaptable solution is necessary.
This kind of flexibility is provided by RPA, which lets you determine the appropriate number of bots to assign to each process and make changes as needed. Even so, you can switch jobs between humans and bots as needed.
Furthermore, RPA bots can modify themselves to enhance various operations and adjust to specific conditions.
RPA HAS EXTREME SECURITY
Because RPA is far more secure than people, automation is an excellent approach to make sure your systems stay safe. Bots are immune to hackers and are not prone to forgetting passwords or forgetting to log out of accounts. Furthermore, RPA never quits, changes positions, retires, or grows resentful.
RPA APPLICATIONS IN IT DEPARTMENTS
There are countless applications for robotic process automation (RPA) in the IT industry.
It might be challenging to determine where to begin with RPA in IT departments because it has so many applications that have the potential to completely change the organization’s daily operations.
Among the instances are:
- Monitoring and reporting for servers and applications
- Managing files and documents (moving, deleting, and syncing documents)
- Aggregation of data and content, including cross-platform search
- Processing in batches
But we’ll go into more detail about some of the more advantageous uses of RPA within IT departments below.
FTP UPLOAD/DOWNLOAD
Your IT staff is frequently diverted from other more crucial duties by having to spend a lot of time manually downloading and uploading files via File Transfer Protocol (FTP). Alternatively, files can be automatically downloaded and uploaded using RPA, either for clients or internally.
INTEGRATION OF APPS
Every IT department's daily operations revolve heavily around application integration, which is also one of the most popular applications for RPA.
RPA bots can be used to search software programs for specific requirements that need to be fulfilled. RPA will be activated to carry out certain activities, such transferring data or images between programs, whenever those prerequisites are satisfied.
PASSWORD RESETS
Password resets are a regular occurrence in any company that values cybersecurity. On the other hand, IT workers may find it very time-consuming to handle when hundreds of employees need password resets on a weekly or monthly basis. This work is ideal for RPA because it is straightforward, repeatable, and scheduleable.
MANAGEMENT OF PATCH AND BACKUP
Although backups and upgrades are essential activities for your IT team, they are also quite time-consuming and repetitive, which frequently wears down staff members. Your IT department will feel more productive if RPA is used to handle these duties because it will free them up to concentrate on more crucial jobs and procedures.
DISPLAYING NOTICES
Another unnecessary use of your IT resources is sending hundreds of messages per day, which can be readily automated with RPA.
INSTALATION OF SOFTWARE
Using RPA, you can install even the most complicated software systems without the need for intervention from your team.
USER EXPERIENCE MONITORING
One of RPA's unique features is that it can be trained to mimic human behavior and customer and employee interactions. This aids in finding any problems on your website that can be detracting from the user experience.
NETWORK ASSISTANCE
IT must continuously monitor load balancers and firewalls to make sure they are operating correctly. Not only can RPA monitor the network infrastructure in your company, but it can also make necessary modifications.
OVERSIGHTING ACCIDENTS
Despite what many people think, not every event calls for a human IT agent to intervene. RPA enables the deployment of bots to handle small technical problems with straightforward, rule-based algorithm-based solutions. Bots can alert human staff to more complicated issues so they can be resolved.
MANAGING USERS
Although IT is assigned to handle activities like making new accounts, email addresses, and passwords, these should really be under the purview of human resources. When new hires are given such responsibilities to complete by IT, they may feel as though their abilities and skills aren't being fully exploited. Thankfully, RPA bots can handle these onboarding activities with ease and minimal difficulty. After a new user receives their login and is configured on the company network, RPA can be used to generate further logins for them in a variety of systems according to their role within the organization. CRM, document management, and other cloud-based systems are examples of such systems.
MIGRATION OF DATA
Data and images must be moved from one software system to another in order to do data migration. RPA bots can also handle this, even though IT staff members usually handle it manually. While taking inventory of all the information and photos in the previous system, these bots can be configured to adhere to specific business requirements. This content will then be exported, modified, and imported into the new system by the bots. Even after the migration is complete, the bots can be configured to audit the end system to verify that each file was moved successfully.
DO YOU THINK RPA IS RIGHT FOR YOU?
Our goal at Automation is to make sure your organization is fully supported and empowered to implement RPA in a way that helps your business gather and analyze critical data, so your business can reach its full potential. Whether you are new to the world of robotic process automation and need some guidance, or you are already familiar with RPA solutions, we would be happy to help.
Any company wishing to use RPA to save time and money on reconciliation and closing procedures can take advantage of our tailored training programs, audits, instructional materials, roadmaps, and abundant continuing support.
Get started on your journey to automation by getting in touch with us today!