IT MANAGED SERVICES
Our Applications Managed Services Team can handle all aspects of the application landscape, from development support and maintenance to business continuity, coordinating with the appropriate OEMs of standard applications at support levels ranging from L0 to L3. We make it possible for our clients to concentrate on their main business operations by making sure that all of their applications—core and non-core as well as custom applications—work flawlessly. Our team works on enhancements like intelligent automation to speed up efficiency and decrease human intervention once a certain level of stability is attained. Using our patented 4S concept, we create the cloud enablement roadmap in consultation with the application owners to move “functionally and technically relevant” apps to the cloud.
Our customers may manage and maintain their IT infrastructure with the help of the Infrastructure Managed Services Team. Utilizing our combined knowledge of operating systems and databases, our team develops a comprehensive approach for infrastructure maintenance and support. Our advisors take care of everything, including filing tickets, addressing problems, and, if necessary, liaising with the original manufacturers of the relevant technical goods.
We can meet our clients’ needs for Managed Services thanks to our proficiency in applications and infrastructure administration, as well as our knowledge of selecting the best candidates. We quickly stabilize operations after taking over from an established provider. After stabilization, the improvement phase begins. Through the implementation of automation, process efficiency, security, and artificial intelligence-based solutions, we are able to expedite returns on investments for our clients.
Benefits
For you, a Managed Services Provider like ITPL Digitech could be very helpful if:
Instead of focusing on core business activities, you are allocating more of your time and resources on IT operations.
Your business applications and underlying technology are not being future-proofed or crisis-proofed.
By not utilizing the most recent technological breakthroughs, you are not making the most of your IT investments.
You are not developing a smooth strategy to guarantee that your company is operational at all times.
Benchmark for Services
- Fastest possible takeover of platforms and applications without any hassles
- Access to thorough, up-to-date status reports and recurring documentation through a portal
concentrated efforts beyond SLAs to resolve significant incidents - Increasing the return on investment (ROI) from managed services by emphasizing cybersecurity, cloud enablement, intelligent automation, and legacy modernization
Key Differentiators:
- Clear, straightforward, and measurable deliverables
Enhancing current apps to increase return on investment and financial performance - Above SLAs, a common point of resolution for infrastructure and applications
- Top-tier security solutions, adherence to procedures and control over access, and minimizing instances of data breaches
modernizing our legacy systems with cutting-edge CoE technology and solutions - proactive cooperation with current providers to guarantee smooth business operations
Optimizing Effort and Cost
Upon onboarding a Managed Services provider, you can reduce costs associated with staffing, salaries, administration, etc. IT costs can be optimized by switching to a “Pay-as-you-use” model, which also optimizes the amount of time, effort, and personnel needed to administer support. The Managed Services model, as a full multi-year agreement, facilitates easy planning and budgeting for enterprises, as well as long-term cost and expense visibility.
Proactive Administration
Our extensive experience in maintaining applications and infrastructure for our customers, along with our subject expertise, allows us to anticipate future demand increases and even handle problems. Our proactive approach to managing the technology in your company will guarantee uninterrupted business operations around-the-clock. In addition, we use cutting-edge technologies like AI and ML to make apps smarter and able to run autonomously or with little assistance from humans.
